Changing Solicitors

No matter what stage your Pedestrian accident compensation claim is at, it’s always possible to change Solicitors – and you don’t need to remain with the solicitor appointed by your insurance company. Changing Solicitors is easier than you think. It is a straightforward process. 

There are many reasons for considering changing Solicitors, but perhaps the most common is a breakdown in communication. Perhaps, they’re not returning your calls or keeping you up to date with developments concerning your case? Maybe, you’re concerned about their level of experience in handling pedestrian accident cases?

If you’ve been involved in a pedestrian accident, it helps to have a highly experienced accident lawyer on your side. 

To ensure that you have the best possible legal representation, before appointing a solicitor to represent you, or changing to a new solicitor, you should ask a few questions:

  1. Who will be representing you?

    You need to find out whether you actually have a qualified solicitor dealing with your case. Sometimes, organisations don't have experienced solicitors and instead they rely on paralegals, claims handlers or administrators to process claims.

  2. Is your personal injury solicitor never available to talk to you?

    Does your solicitor ever return your calls or respond to emails? If you've had no contact for weeks or sometimes months, you should be dissatisfied. Trust your instincts. If your solicitor seems to be getting out of their depth or cannot answer your questions, then change.

  3. Has there been a breakdown in communication?

    The most common reason for wanting to change solicitors is a breakdown in communication. This may be because the solicitor is too busy, does not care or you are asking questions they either do not like or know the answers to.

    Part of the job of a solicitor is to manage a client's expectations and then meet those expectations. When you're told that nothing can happen for a period of time, then you must wait, but at the end of the period you should then be hearing about things happening. You have a right to change solicitors, so you need to consider what you are unhappy about.

  4. Is it easy to change solicitors to Pedestrian Law Scotland?

    It's easier than you think to change solicitors and we frequently take over pedestrian accident claims where clients feel that their current solicitor doesn't have their best interest at heart or isn't interested in obtaining the maximum and fair level of compensation for injuries caused by a road traffic collision.

  5. What questions to ask when looking for a new solicitor?

    How much experience do they have of personal injury work and pedestrian related incidents? This should be evident on their website bio and through case studies and testimonials on the firm's website.

    Do they specialise in pedestrian personal injury cases or do they do all sorts of other types of personal injury work?

    Will a qualified personal injury lawyer/solicitor actually be dealing with your case?

  6. What is the process for changing solicitors to Pedestrian Law Scotland?

    Phone us up on 0333 555 7781 and you'll be put straight through to speak directly to a friendly Lawyer.

    The solicitor will discuss your case and run through the reasons you want to change to Pedestrian Law Scotland.

    We will then email a mandate form for you to sign electronically. This will allow us to request your file from your current solicitors. They must release your file immediately. They cannot contact you directly to try and persuade you to stay with them. This is against Law Society of Scotland rules.

  7. Do I have to pay my existing solicitor to move firms?

    All firms will have their own Terms and Conditions which you should have signed when they first took on your case. Sometimes, it will say that you can't move to another firm without paying them in full for the work they have done on your case. Most firms, upon receipt of a request to transfer agency, will agree for payment of their fee to be deferred until successful conclusion, so long as their outlays are paid up front. Pedestrian Law Scotland will consider the prospects of success and, if reasonable, we will pay the outlays on your behalf to ensure swift transfer of your file.

    If you’ve been injured in a road traffic incident as a pedestrian and would like to change your solicitor or get a second opinion, call us now and speak directly with one of our specialist lawyers on 0333 555 7781


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EH12 9DQ

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EH45 9BU


We cover the whole of Scotland and have solicitors based in the Borders, the Central belt and Aberdeen.


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